A tale of two cities.

A tale of two cities.

There’s the New York style of feedback. It’s in-your-face, upfront.  When a New Yorker doesn’t like your product or service, you know it.

There’s the Alabama style of feedback. People are genteel. You may never know what these nice people thought of your product.

Which one gives you a greater chance of success? With New Yorkers, you know when they ain’t coming back. And you at least have a chance to fix it. With Alabama, you’ll just go out of business because of their niceness.

Two CitiesWhat type of feedback do you seek as an individual, a team or a company?

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