How to make a partner of a customer. The Run-Grow-Transform model.

Willy Wonka, of the chocolate factory fame, approaches you for a server for his IT needs. You have three choices.


Running operations like a well-oiled clock

Measure quarterly what can be measured yearly. Measure monthly what can be measured quarterly. Measure weekly what can be measured monthly. Measure daily what can be measured weekly.

Forge effective partnerships

The world around us has changed. How should we respond – as individuals, teams and organizations? Individuals must demonstrate agility. Teams should forge effective partnerships with customers and collaborators. Organizations must apply people and assets to strike the right balance between creation, maintenance and destruction.