A tale of two cities.

There’s the New York style of feedback. Impudent and confrontational. There’s also the Alabama style of feedback. Nice to a fault. Only one saves your @$$ in business.

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Coach for behaviors, not attitudes.

As a leader, do you find yourself chafing at people’s inability to change in their own interest? Rookie leaders confuse attitude and behaviors. Wise leaders know that while attitudes do not change, or take longer to change, behaviors can be molded. They drive outcomes by isolating attitudes and working out specific, step-by-step changes in behavioral patterns.

How to improve the quality of conversations with colleagues

The quality of your conversation with colleagues matters. Have you inadvertently persuaded yourself to view life as a zero-sum game? Don’t be surprised then to find yourself winning battles and losing the war. Great Generals know the value of building alliances. To best way to vanquish an adversary is never to give him the chance to be one. Make him a ally instead.

How to handle the extraordinary aspirations of an exceptional employee

Talent alone is not enough. A general may read books on military strategy and the art of war. Not until she has seen a soldier cut in half by machine-gun fire can she lead effectively without losing her head. Wise leaders know not to be dazzled by talent while creating experiences for people to prepare them for bigger roles.