How to be fair as a leader  

New leaders must demonstrate fairness in dealings with people. People are unhappy when they perceive unfair treatment. Such unhappiness can lead to disengagement with the team’s mission. Yet, fairness is not about pleasing people.

Change Management – Find the Feeling

Experiences shape beliefs. Trying to change¬†beliefs with logic and reason is like bringing a knife to a gun-fight. It often fails. So what does it take to change a belief? It often requires creating a whole new set of experiences. Or one “Type I” experience can bring about change. As Lois eloquently illustrates in this … Continue reading

Introduction to the Switch Framework

SWITCH – HOW TO CHANGE THINGS WHEN CHANGE IS HARD from Sanjay Bhatikar