Change Management – Build Habits

You probably remember the last time you received feedback from your boss. When was the last time you received feedback from a peer? Research shows that peer-peer feedback is one the most effective ways to shape the culture and create a Great Place to Work. Yet, it is also one of the most under-utilized. We … Continue reading

Change Management – Find the Feeling

Experiences shape beliefs. Trying to change¬†beliefs with logic and reason is like bringing a knife to a gun-fight. It often fails. So what does it take to change a belief? It often requires creating a whole new set of experiences. Or one “Type I” experience can bring about change. As Lois eloquently illustrates in this … Continue reading

Introduction to the Switch Framework


Change management – Find the feeling II

Continued from Change management – find the feeling here. Why is change hard, even when we agree with the logic? We all understand that a particular driving habit is dangerous and we should change it. The logic should be compelling on its own. Change initiatives fail because they rely excessively on the ANALYZE-THINK-CHANGE paradigm. We … Continue reading

Change management – Find the feeling

We spoke of the Switch Framework here. Why is it so difficult to motivate the elephant? The elephant is skittish. The elephant is a wuss. The elephant is easily scared. How many times have you felt like this protaganist in the Edvard Munch painting? This is the feeling that change induces. As a change agent, … Continue reading

The Elephant and the Rider

In their book, Switch, authors Dan and Chip Heath liken our emotional side to the elephant and the rational side to the rider. Influencing behavior means winning the heart and mind. Direct the rider and motivate the elephant. ¬† The rider is persuaded by data and logic. The elephant is easily intimidated. The rider may … Continue reading