Running operations like a well-oiled clock
Measure quarterly what can be measured yearly. Measure monthly what can be measured quarterly. Measure weekly what can be measured monthly. Measure daily what can be measured weekly.
Posted by zarthustra7 on November 28, 2014 · Leave a Comment
Measure quarterly what can be measured yearly. Measure monthly what can be measured quarterly. Measure weekly what can be measured monthly. Measure daily what can be measured weekly.
Filed under Change Enablement, Operational Excellence · Tagged with customer intimacy, Customer Satisfaction, Managing and measuring, Measurement Systems, metrics, Service, Service Level Agreement, SLA, SLAs, Turn-Around Time
Keystone Enterprise Architecture · Framework for excellence in leadership